The Infinite Library: Presentation and Training on March 29th

March 20, 2017

Do our 16,000+ books and 40,000+ journals cover everything our patrons need? Certainly not. Thankfully, there is interlibrary loan.

Interlibrary loan is a service whereby a user of one library can borrow books or receive copies of documents that are owned by another library. Through our networks, we are able to supplement our collection to provide our patrons with nearly everything they need: hence the idea of the Infinite Library.

Learn more at our 45-minute hands-on session. The basics of accessing electronic resources, an introduction to interlibrary loan and document delivery, and an overview of related copyright laws will be covered. You will leave this session with tips and tricks for how to better access our online journals and books as well as how to place requests using ILLiad, our online document delivery and interlibrary loan system.

The session is scheduled for March 29th at 2:00pm in the Graff Library (Room G112). Laptops will be provided. Please visit here to register.

For more information, contact Brian Chambers at or ext. 88614.


Wellness at Graff Library

March 6, 2017

Library Services is committed to fostering work-life balance at City of Hope. Check out our flyer below detailing our services and resources that are aligned with wellness. And, share with your colleagues!

If you would like more information, please contact us at or ext. 87497.




Elsevier Clinical Skills – New look

July 26, 2016

Later this year Elsevier will be changing the look of the home page you access through Clinical Skills.  The redesign is aimed at making navigation  and use easier. Click here to get a better idea of what it will look like.


Subscribe to the Library Services Blog “Highlights from Graff Library”

June 7, 2016

Are you interested in receiving email updates about the Library Services resources, events, services and staff? You can get these updates by subscribing to our blog in an easy three-step process:

  1. Go to the blog’s homepage and click on the link, on the right-hand side of the screen, that reads “Sign up for Email Updates.”Screenshot Subscribe to Blog
  2. Select which email updates you would like to receive from the list that appears.Screenshot subscription hyperlinks
  3. Once you have selected which email notifications you would like, you will get a follow-up email asking you to confirm your selections. Note that the email will not come from, but will instead come from FeedBurner. Make sure to check your “junk” folder if you do not receive the email within a few business days.

If you have any questions about this process contact us at or ext. 68497

Find It @ City of Hope Graff Library not working?

May 11, 2016

When we recently transitioned from A to Z to Full Text Finder – a.k.a. Online Journals and eBook listing – there was an unexpected issue with the Find It @ City of Hope Graff Library feature in PubMed@COH.  The feature would not always function properly; for example, not retrieving the article when available or listing alternative options for access such as interlibrary loan.

We believe this issue has since been resolved. However, if you happen to experience this while using PubMed@COH, we recommend doing the following:

  • Close the new window that opened when you clicked on Find It @ City of Hope Graff Library (the one with in the URL).
  • Click on the Find It @ City of Hope Graff Library button again. This will either pull up the article or give you the alternative options for accessing it. If the tool does not work properly the second time you try, please contact Library Services.

To prevent this from happening in the future, we recommend clearing your cookies. For more information about how PubMed uses cookies, please go here.

Have questions? Contact us at x68497 or

Interlibrary Loan: Accessing the Infinite Library

March 9, 2016

Interlibrary loan has been a key function of Library Services for years and it continues to grow in popularity. In the last three years, we have seen requests for journal articles – our most popular type of request – rise nearly 50%, from 954 in FY13 to 1392 in FY15. In that same period of time, we have improved our service by cutting the turnaround time for those articles in half, from 5 days to 2 ½ days! This sharp decline can be attributed to a variety of factors, including growing staff expertise, software upgrades and improved workflows.

We take pride in our interlibrary loan service because it is a vital part of any robust research support system. While we own a large number of materials in subjects pertinent to City of Hope, the vast amount of clinical work and research transpiring here calls for an immense network of information resources. Our team is able to tap into two such systems: OCLC Resource Sharing, with its 9,000 participating libraries worldwide; and the DOCLINE System, which connects 3,000 libraries from the National Network of Libraries of Medicine. With these two library networks, we are able to obtain just about anything our patrons need in a relatively short period of time.

Take advantage of our interlibrary loan and document delivery service by signing up for an ILLiad account now. Visit and click on the First Time Users link at the bottom of the login form. Then place your request via your favorite database, such as PubMed@COH.

Stop by, email ( or call us (x68497) today to learn more about interlibrary loan. If there is something you need, we’ll help you get it!


Need more time with your checked-out items?

November 25, 2015

If you have materials checked out from the library, and you aren’t quite finished with them yet–Note that each check-out, including the initial check-out, is for two weeks–you can renew the materials up to two times from the comfort of your home or office. You can locate the renewal portal three ways:

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