Memorial Day Observance and After Hours Access to the Graff Library

May 25, 2017

In observance of the Memorial Day holiday, the Library Services team will not staff the Lee Graff Medical and Scientific Library building Monday, May 29, 2017. We will respond to your questions and process interlibrary loan and document delivery requests on Tuesday, May 30.

Please remember that the City of Hope community may access the library anytime. Although the Graff Library building is staffed Monday through Friday from 8 a.m. to 6 p.m., the building is available 365/24/7 via badge access at our back egress (near the Hilton building). For more information, refer to the After Hours brochure.

Please contact me, Andrea Lynch, director of Library Services, at or ext. 82520, with any questions, concerns, and/or comments.

FAQ: I Suggested a Title for the Popular Reading Collection, Why Wasn’t It Ordered?

January 24, 2017

Our Popular Reading Collection is comprised of 200 books with 25 to 30 titles being cycled in every quarter based on patron recommendations, staff suggestions and picks from the New York Times’ Best Sellers list. The purpose of the collection is to offer the City of Hope community both fiction and nonfiction titles to browse and borrow.

Our vendor, Brodart Books & Library Services, does a great job of stocking titles and shipping them on demand. However, their focus is on current bestsellers that are available for a limited time only. Therefore, something like Gillian Flynn’s “Gone Girl” is likely unavailable because it was released in late 2014.

Does this mean we can’t get you a copy of “Gone Girl” or anything else? Absolutely not! There is always interlibrary loan, a service whereby a user of one library can borrow books that are owned by another library. Library staff will gladly help you place your order and alert you when it arrives.

If you would like to make a suggestion for the Popular Reading Collection or learn more about interlibrary loan, please contact Brian Chambers, Discovery & Access librarian, at or ext. 87497.

Need more time with your checked-out items?

November 25, 2015

If you have materials checked out from the library, and you aren’t quite finished with them yet–Note that each check-out, including the initial check-out, is for two weeks–you can renew the materials up to two times from the comfort of your home or office. You can locate the renewal portal three ways:

Read the rest of this entry »

FAQ: How do I get this article when the library doesn’t have a subscription?

February 17, 2014

One of our most frequently asked questions is: “How do I get this article when the library doesn’t have a subscription?” Use ILLiad to request it. When we don’t subscribe to the journal or don’t have the book as part of our print or electronic collection, we will either obtain it from another library or consider adding it to our collection.

ILLiad is our system ordering journal articles, book chapters, and books either from our print collection or from other librariesMost requests are free of charge; we charge $20 for rush requests. Articles and book chapters typically arrive electronically in 1 to 3 business days. Books still have to travel by regular mail, so the turnaround time is longer (7 to 10 business days).

More information and resources about ILLiad

Once we have your article — either from our library or filled by another library —  we load it into the ILLiad system. ILLiad will send you an email letting you know your request is filled. In addition, the system will keep your articles for six months or until you delete them.

Some of you may remember back before computers, if you needed an article you had to mail a written request and wait for it to be copied and mailed back to you. We had to mail forms to other libraries for titles we did not own and the turnaround time was rarely less than two weeks. The process has changed a lot since those days.

If you need any assistance with registering for ILLiad, using it to place requests, or anything else, contact us (email:; phone: x68497; or stop by in person).

Written by Susan Koscielski and Andrea Lynch

Question of the Month: How do I access SciFinder?

February 6, 2014

In January, we received two inquires about accessing SciFinder. Registration is required for using SciFinder. Register here.

SciFinder is one of our chemistry databases used to locate chemical compound information (structure, names, formulas, Registry numbers, and reactions) and search the chemistry literature. SciFinder is a tool produced and maintained by the Chemical Abstract Service (CAS), a division of the American Chemical Society. Learn more about SciFinder by perusing the handouts and tutorials available here.

Let us know if you would like SciFinder training. Contact us via email ( or phone (626-301-8497 or ext. 68497), or stop by the Graff Library and chat with us in person.

Top 5 things to know about Library Services

October 25, 2013


Fast, friendly service: When you can’t come to get it, we deliver it to you.  When we don’t have it, we get it for you. Your requests are free…unless you need it rushed! Be sure to sign up for ILLiad, our online document delivery and interlibrary loan system. Look for the link to ILLiad on our home page, or click on First Time Users to get registered.


24/7/365 access to the library building with spaces to read, study, and relax. We have wireless access throughout, so you can use your own laptop or mobile device – or use one of our public computers. The building is staffed Monday through Friday from 8 am to 6 pm, but you can come in anytime with a COH ID.


Expert help with literature searches, finding materials (here and elsewhere), and keeping up with new developments in your field.  Schedule a one-on-one consultation: you set the agenda and location, and we provide the content. Or, send us ( what you’re looking for, and we will provide you with our search strategy, what tools we used, and the search results packaged nicely using EndNote.


Our web site is the gateway to our collections and services.  It’s linked from the intranet, but we recommend bookmarking the site so we’re always just a click away.


Library Services staff strive to provide the City of Hope community with the information resources and services needed to support your work.  In addition to our usual duties, the staff attend and present at conferences, write for publication, and attend workshops and other events to learn new skills and keep up with our rapidly-changing professions. Learn more about your library and archives teams by subscribing to our blog or stop by our office hours:

  • 1st and 3rd Mondays from 1:30 – 2:30 pm in first floor Brawerman;
  • every Tuesday from 11 am – noon at the Helford Hospital patio, near The Bistro; and
  • every Thursday from 2:30 – 3:30 pm in the first floor lobby of Beckman.

How to request a book chapter using ILLiad

April 23, 2013

Need a chapter from a book the library doesn’t own?  Or would you like an electronic copy of a chapter from a book the library owns in print?  Here’s how to request it:

  1. Go to the library web site and click ILLiad System and Photocopy, Scan, ILL Request Form under Key Links on the righthand side.
  2. If you haven’t used the system before, click the First Time Users link and follow the prompts to set up an account.  If you already have an account, log in.
  3. After logging in, click the Book Chapter link under New Request on the lefthand side as shown below (click image to enlarge):


  1. Enter bibliographic information about the chapter in the request form and click Submit Request.

Book chapters requested from another library are usually delivered electronically, similar to journal articles.  It usually takes about 1-3 days to get them.  As with other interlibrary loan requests, there is no charge for requesting a book chapter unless you want rush service.

If you have any questions about requesting a book chapter, please contact the library (; 626-301-8497 or x68497).