New Scanners: Better Quality and Improved Efficiency

June 12, 2017

Library Services has added two new OpticBook A300 scanners to improve service to our patrons and other libraries. This new equipment contributes to a more efficient workflow and produces better quality scans. This change will impact ILLiad users who place document delivery service requests for journal articles and book chapters from our print collection, as well as other libraries via interlibrary loan requests.

The OpticBook A300 scanner located behind the front desk in the library is available to our users. Please ask library staff for assistance.

For more information, contact Library Services at or ext. 87497.


The Infinite Library: Presentation and Training on March 29th

March 20, 2017

Do our 16,000+ books and 40,000+ journals cover everything our patrons need? Certainly not. Thankfully, there is interlibrary loan.

Interlibrary loan is a service whereby a user of one library can borrow books or receive copies of documents that are owned by another library. Through our networks, we are able to supplement our collection to provide our patrons with nearly everything they need: hence the idea of the Infinite Library.

Learn more at our 45-minute hands-on session. The basics of accessing electronic resources, an introduction to interlibrary loan and document delivery, and an overview of related copyright laws will be covered. You will leave this session with tips and tricks for how to better access our online journals and books as well as how to place requests using ILLiad, our online document delivery and interlibrary loan system.

The session is scheduled for March 29th at 2:00pm in the Graff Library (Room G112). Laptops will be provided. Please visit here to register.

For more information, contact Brian Chambers at or ext. 88614.

FAQ: I Suggested a Title for the Popular Reading Collection, Why Wasn’t It Ordered?

January 24, 2017

Our Popular Reading Collection is comprised of 200 books with 25 to 30 titles being cycled in every quarter based on patron recommendations, staff suggestions and picks from the New York Times’ Best Sellers list. The purpose of the collection is to offer the City of Hope community both fiction and nonfiction titles to browse and borrow.

Our vendor, Brodart Books & Library Services, does a great job of stocking titles and shipping them on demand. However, their focus is on current bestsellers that are available for a limited time only. Therefore, something like Gillian Flynn’s “Gone Girl” is likely unavailable because it was released in late 2014.

Does this mean we can’t get you a copy of “Gone Girl” or anything else? Absolutely not! There is always interlibrary loan, a service whereby a user of one library can borrow books that are owned by another library. Library staff will gladly help you place your order and alert you when it arrives.

If you would like to make a suggestion for the Popular Reading Collection or learn more about interlibrary loan, please contact Brian Chambers, Discovery & Access librarian, at or ext. 87497.

Empowering our Users Through Education: Changing our Document Delivery Workflow to Expedite Access

September 1, 2016

We here in Library Services believe in empowering our users to access materials as quickly as possible. We will now cancel any request that we have electronic access to and send you an email (example below) with instructions on how to get the article you want using Full Text FinderFull Text Finder is a tool for searching everything electronic (e.g., journals and e-books) that we have in our collection.

If you have any questions or comments, please feel free to contact us by phone 626-301-8497 or email

Example email message for canceled requests:

Dear John Doe,

We have canceled the following request because it is available electronically through an existing subscription:

TN: 123456

Author: Dr. Seuss

Title: The next big thing in cancer research.

Journal of Cancer, 55(3), P.236-9

You can access the article by searching for the journal title in our Full Text Finder tool. When the results display, click on “Full Text Access” to display City of Hope’s subscription information:


Click on any link that includes the year of your article to open the hosting platform. From there, you can navigate to the article by citation information (Year/Volume>Issue>Page); or, by entering keywords or the full title into the search box. Download options (usually PDF format) will appear once you have found your citation.

If you would like additional information on finding and accessing online articles, please contact Library Services at or ext. 68497.

Thank you,

Samantha Garcia

Library Services


ILLiad Downtime – July 15, 2016

July 10, 2016

ILLiad, our interlibrary loan and document delivery system, will be down from 2:00 to 4:00 p.m. PST on Friday, July 15th for regularly scheduled maintenance.

We apologize for any inconvenience this may cause. If you need assistance or have questions during the outage, please contact us at ext. 68497 or

The Infinite Library: Interlibrary Loan @ COH

June 14, 2016

When we don’t have the article or book you are looking for, we get it for you. Learn more about our interlibrary loan service below.

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Find It @ City of Hope Graff Library not working?

May 11, 2016

When we recently transitioned from A to Z to Full Text Finder – a.k.a. Online Journals and eBook listing – there was an unexpected issue with the Find It @ City of Hope Graff Library feature in PubMed@COH.  The feature would not always function properly; for example, not retrieving the article when available or listing alternative options for access such as interlibrary loan.

We believe this issue has since been resolved. However, if you happen to experience this while using PubMed@COH, we recommend doing the following:

  • Close the new window that opened when you clicked on Find It @ City of Hope Graff Library (the one with in the URL).
  • Click on the Find It @ City of Hope Graff Library button again. This will either pull up the article or give you the alternative options for accessing it. If the tool does not work properly the second time you try, please contact Library Services.

To prevent this from happening in the future, we recommend clearing your cookies. For more information about how PubMed uses cookies, please go here.

Have questions? Contact us at x68497 or