In October, we invited Atlas Systems out for a two-day ILLiad tune-up. As you may know, ILLiad is our online document delivery and interlibrary loan system. The visit focused on workflow reviews and feature enhancements. The result? Better service for both our patrons and peer libraries.
During the visit, Atlas helped us identify opportunities for improvement in the way we order for- and deliver materials to our patrons. One major improvement was configuring a feature that allows electronically delivered articles to be sent directly from the supplying library to the requesting patron. This saves a tremendous amount of time. Now, you won’t have to wait for us to carry out those extra steps! Before, an article was first emailed and then manually uploaded to the server before the patron was notified of its arrival. If an article was emailed to us on a Friday night, the patron would not see it until Monday morning.
There were several more improvements that came out of the visit from Atlas, such as billing management efficiencies. It was very beneficial for the library staff to work through the system with the experts to identify ways to work smarter, not harder. So, stay tuned!
In the end, the changes will have noticeable benefits for our staff and our end-users.